Refund and Return Policy
This Refund & Return Policy outlines the terms and conditions for refunds and replacements for products purchased through connectinstore (“we,” “our,” or “us”) on our ecommerce website located at connectinstore.com (“Website”). By making a purchase on our Website, you agree to adhere to the policies detailed below.
1. Refund Policy
We want you to be completely satisfied with your purchase. If you are not satisfied with your purchase, you may be eligible for a refund, subject to the following conditions:
Eligibility: To be eligible for a refund, you must contact us within 5 days from the date of receiving the product and provide proof of purchase.
Condition of Returned Products: Returned products must be in their original condition, unused, and in the original packaging.
Return Shipping: You are responsible for the cost of return shipping, except in cases where we shipped the wrong product or the product arrived damaged or defective.
Refund Method: Refunds will be issued in the same form of payment used for the original purchase.
Processing Time: Refunds will be processed within 5 days of receiving the returned product.
2. Return Policy
If you receive a damaged, defective, or incorrect product, we offer replacements, subject to the following conditions:
Eligibility: To be eligible for a replacement, you must contact us within 5 days from the date of receiving the product and provide proof of purchase.
Verification: We may request photographic evidence or other proof to verify the damage, defect, or incorrect product.
Shipping Costs: We will cover the cost of shipping for the replacement product.
Replacement Process: Once your request is approved, we will ship a replacement product to you as quickly as possible.
3. Exceptions
Please note that the following situations may affect your eligibility for refunds or replacements:
Customized Products: Products that have been customized or personalized may not be eligible for refunds or replacements unless they are damaged, defective, or incorrect due to our error.
Final Sale Items: Items marked as “Final Sale” or “Non-Returnable” are not eligible for refunds or replacements.
4. Contact Us
If you believe you are eligible for a refund or replacement or if you have any questions or concerns about our Refund & Return Policy, please write us at: info@connectinstore.com
5. Changes to this Policy
We reserve the right to update or modify this Refund & Return Policy at any time. Any changes will be posted on our Website, and the revised policy will apply to all purchases made after the date of the update.
By making a purchase on our Website, you agree to abide by the terms and conditions outlined in this Refund & Return Policy. Please review this policy periodically for any changes.